Shipping and Delivery

At Smoke Crown, we are committed to providing a seamless, secure, and discreet delivery experience when you buy cannabis products online in Europe from our store. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders to ensure your satisfaction.

1. Shipping Areas

We currently ship cannabis products for sale online across multiple countries in Europe.

2. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. You will receive an email notification when your order has been processed and shipped. Please note that processing times may be longer during peak periods or due to high order volumes.

3. Shipping Methods and Delivery Times

We use trusted, discreet shipping carriers to deliver your order safely and securely. Delivery times typically range between 3–7 business days depending on your location within Europe.

Delivery times are estimates and may vary due to factors outside our control, including postal delays, customs processing, or local delivery issues. We will do our best to ensure your order arrives as quickly as possible.

4. Discreet Packaging

We respect your privacy and ship all orders in plain, odor-proof packaging with no branding or product details visible on the outside of the package. This ensures your purchase remains confidential from the moment it leaves our facility until it arrives at your door.

5. Shipping Fees

Shipping fees are calculated at checkout based on your location and the size of your order. Any applicable shipping charges will be clearly displayed before you complete your purchase.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress. We encourage you to check your tracking information regularly to stay updated on your delivery status.

7. Missed Deliveries

Please ensure that your shipping address is accurate and that someone is available to receive your order at the delivery address. Smoke Crown is not responsible for missed deliveries due to incorrect address details or unavailability at the delivery address.

8. Customs and Legal Requirements

It is your responsibility to understand your local laws regarding cannabis products before placing an order. Smoke Crown is not liable for any customs issues, delays, or seizures related to the import of cannabis products into your country or region. We recommend checking local regulations before you order cannabis products online in Europe.

9. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos and a description of the damage. We will assess the issue and work with you to find a solution. For lost packages, please contact us, and we will work with the carrier to investigate the situation.